Orders usually ship by Standard Ground within 3-5 business days after being placed if merchandise is in stock.
Please note that some items may be subject to additional shipping charges because of size or weight.
You may also elect to pick up your purchase at one of our stores and you will not incur any shipping charges.
Sorry, but we do not ship outside of the Continental U.S.
Most orders will be ready within 1 business day if merchandise is in-stock at pick up location. Please keep in mind that some items may require additional processing time to transfer from our Warehouse or if you choose a pick-up location that does not show Store Availability. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away, we ask that you call us to confirm that the product is available before heading over to your local store. Unless special arrangements are made in advance, orders need to be picked up within 10 days or a 10% restocking fee will be charged.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.
We will gladly accept returns within 30 days of original purchase date. Items must be in new condition, with original packaging and include all manuals and accessories originally provided with the product.
How Your Refund Will Be Issued:
How Your Refund Will Be Issued For Online Orders:
We strive for accurate pricing, availability and product information on our website, as well as in all our communications with you. Occasionally there are pricing and/or merchandise errors. You will be notified if there is an error with your order.
No order is final or accepted for processing until reviewed by our in-store staff; we inspect all orders for accuracy prior to fulfillment. In no event will your credit card be charged until the merchandise is ready to be shipped or picked up. Metro Bicycles reserves the right to cancel your order if a pricing error has been made or if the product is no longer available.
We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please email us at firstname.lastname@example.org if you find an error on our website.